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  2. Airline complaints - Wikipedia

    en.wikipedia.org/wiki/Airline_complaints

    According to the Airline Quality Rating 2007 report, airline hassles in the United States have increased since 2005. The rate of complaints, on the other hand, have remained roughly the same, with 0.88 complaints per 100,000, half of which were due to problems with flights or baggage. This may be due to passengers being more forgiving since 9/11.

  3. Skytrax - Wikipedia

    en.wikipedia.org/wiki/Skytrax

    This is an accepted version of this page This is the latest accepted revision, reviewed on 9 September 2024. UK-based consultancy, running an airline and airport review and ranking site Skytrax Formerly Inflight Research Services Founded 1989 Headquarters London, United Kingdom Website skytraxresearch.com Skytrax (originally known as Inflight Research Services) is a United Kingdom–based ...

  4. List of Airport Service Quality Award winners - Wikipedia

    en.wikipedia.org/wiki/List_of_Airport_Service...

    Seoul's Incheon International Airport has won "Best Airport Worldwide" on every occasion.. This list of Airport Service Quality Award winners is a representation of the world's airports, which have been recognised by the Airports Council International (ACI) to be leading in customer satisfaction and have thus received an Airport Service Quality Award (ASQ).

  5. Southwest Remains No. 1 for Airline Customer Satisfaction - AOL

    www.aol.com/news/2011-06-21-southwest-remains-no...

    The No. 2 airline for customer satisfaction was ... with an overall score of 64. Southwest's rating rose 2.5%, but Continental's was down 9.9%. ... Herb Kelleher, was a stickler for customer ...

  6. EVA Air - Wikipedia

    en.wikipedia.org/wiki/EVA_Air

    In June 2016, EVA Air was one of eleven airlines to be given a Skytrax 5-star rating. ... a measure of cargo service customer service and performance. [83] ...

  7. U.S. Airways, American Airlines and Poor Customer Service - AOL

    www.aol.com/2013/02/07/u-s-airways-american...

    The likely merger of U.S. Airways Group Inc. (NYSE: LCC) and bankrupt AMR, parent of American Airlines, will cause another round of the poor customer U.S. Airways, American Airlines and Poor ...

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