- The Big Book Of Customer ...Amazon.com$24.29
- 21st Century Business: ...Thriftbooks.com$17.49
- ISE Customer Service...Amazon.com$38.58
- Customer Service Training...Thriftbooks.com$6.19
- Customer Service Rx: Cust...Thriftbooks.com$29.99
- Award Winning Customer ...Thriftbooks.com$4.69
- Stellar Customer Service:...Thriftbooks.com$60.00
- Customer Service Training...Second Sale$9.75
- Customer Service Manageme...Thriftbooks.com$22.42
- Customer Service Training...Thriftbooks.com$12.35
- Customer Service Training...Target$14.89
- Customer Service Training...Walmart$32.99
- How To Learn Anything...Thriftbooks.com$13.22
- Customer Service Training...Second Sale$4.39
- Training Library Staff An...Thriftbooks.com$9.79
- Customer Service Training...Second Sale$18.13
- Customer Service Manageme...Target$15.39
- Customer Service Manageme...Second Sale$6.12
Ads
related to: customer service training books
Search results
Results from the WOW.Com Content Network
Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.
Rochester Ford Toyota in Rochester, MN, known for tough negotiating, shifted to a fixed price and an emphasis on making the customer's day. New car sales doubled and it recorded a 30% rise in customer satisfaction. In April 2000, the Ford Motor Company decided to incorporate the Fish Philosophy in their training programs.
Service-Ability is a structured idea that focuses on the people and is underpinned by an understanding of morale ( esprit de corps or team spirit ). High morale is universally recognized as being necessary for successful human endeavour, especially in the military context: it sustains purpose and, in both the military and in non-military ...
Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...
Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...
Customer experience is the totality of cognitive, affective, sensory, and behavioral customer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. [1] [2] [3]
Ad
related to: customer service training books