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Essentials of Fire Fighting is a fire service training manual produced by Fire Protection Publications (FPP) and the International Fire Service Training Association (IFSTA).
A user guide, also commonly known as a user manual, is intended to assist users in using a particular product, service or application. It's usually written by a technician, product developer, or a company's customer service staff. Most user guides contain both a written guide and associated images.
Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.
The U.S. Army and CIA interrogation manuals are seven controversial military training manuals which were declassified by the Pentagon in 1996. In 1997, two additional CIA manuals were declassified in response to a Freedom of Information Act (FOIA) request filed by The Baltimore Sun .
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