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It's an unfortunate change, from "optional phone number" to mandatory. I have had 2 parcels delayed in the past week, held for 4 and 5 days, because of "missing information" -- which was the customer's phone number, of all things!! Not knowing how to get around it, I will have to see how it affects sales.
No they don't. Did you include a business card or invoice in the package? Of course anyone could google you. 07-11-2017 02:18 AM. Hi Maryanne, just figured they got my phone number from paypal but no one has ever called me before, so I found that totally weird. I've been in business for 4 years now.
Ive been emailing etsy customer service about multiple issues on the etsy site, its been long OVER a week ...
Unfortunately, when there are no telephone or livechat customer service options available, and no response via email except canned non answers, customers will air their grievances on social media. Handling these problems by eliminating all customer service options except for facebook, twitters, etc is only going to make this worse for Etsy.
Crafty Poster. 02-18-2019 03:32 PM. Etsy doesn't offer a way to set up texting with customers. I guess you could include it your "thank you note" after someone places an order or add your number somewhere on your about page, listings, etc but I personally wouldn't want just anyone who looked at my shop to have my phone number.
Etsy is by far the worst when it comes to customer service. No number to call. Its hit or miss if they respond, and when they do they give you a copy paste response and just direct you to read something, without even answering your questions. When you tell them youve already read it, and are seeking a human solution to the problem they ghost you.
Is there a Uk phone number for a UK seller to speak with an Etsy advisor?
Re: Phone Number Needed for International Shipments. 05-28-202010:52 AM. They don't phone, they put a sticker on, if it's damaged, if it's lost, it's lost, there is no phone number on the parcel, as there is no parcel, and Royal mail don't have a way of entering phone numbers.
Evidently Etsy will take some time to process it. The reason given was as a Seller I am refusing the sale, in so many words. I will mark the conversations with this customer as spam after the cancellation comes through. Etsy Seller Support is evidently not there, but the Seller Community has come through!
These days the buyer phone number is mandatory for international shipping. I have to message everyone asking for their contact number. Most people don't reply because they probably fail to check their messages. Is there any way Etsy can make buyer phone numbers mandatory while placing the order. Any...