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  2. Consumer complaint - Wikipedia

    en.wikipedia.org/wiki/Consumer_complaint

    The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem ...

  3. Grievance redressal - Wikipedia

    en.wikipedia.org/wiki/Grievance_Redressal

    Grievance Redressal is a management- and governance-related process used commonly in India. While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.

  4. Online dispute resolution - Wikipedia

    en.wikipedia.org/wiki/Online_dispute_resolution

    Conflict resolution. Online dispute resolution ( ODR) is a form of dispute resolution which uses technology to facilitate the resolution of disputes between parties. It primarily involves negotiation, mediation or arbitration, or a combination of all three. In this respect it is often seen as being the online equivalent of alternative dispute ...

  5. Get Support-AOL Help

    help.aol.com/contact

    independent agency whose mandate is to resolve complaints of customers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider.

  6. Corrective and preventive action - Wikipedia

    en.wikipedia.org/wiki/Corrective_and_preventive...

    The corrective and preventive action is designed by a team that includes quality assurance personnel and personnel involved in the actual observation point of non-conformance. It must be systematically implemented and observed for its ability to eliminate further recurrence of such non-conformation. The Eight disciplines problem solving method ...

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      Neighboring business reacts to prostitution sting in Lufkin
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    • 49ers' practice field complaints part of lingering turf war between NFL players union and the league
      49ers' practice field complaints part of lingering turf war between NFL players union and the league
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  7. Complaint system - Wikipedia

    en.wikipedia.org/wiki/Complaint_system

    Complaint system. A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes. Complaint systems in the US have undergone significant innovation ...

  8. Service recovery - Wikipedia

    en.wikipedia.org/wiki/Service_recovery

    Service recovery. Service recovery is an organization's resolution of problems from dissatisfied customers, converting those customers into loyal customers. [1] It is the action a service provider takes in response to service failure. [2] By including customer satisfaction in the definition, service recovery is a thought-out, planned process of ...

  9. Alternative dispute resolution - Wikipedia

    en.wikipedia.org/wiki/Alternative_dispute_resolution

    Conflict resolution. Alternative dispute resolution ( ADR ), or external dispute resolution ( EDR ), typically denotes a wide range of dispute resolution processes and techniques that parties can use to settle disputes with the help of a third party. [1] They are used for disagreeing parties who cannot come to an agreement short of litigation.

  10. California Department of Consumer Affairs - Wikipedia

    en.wikipedia.org/wiki/California_Department_of...

    The Complaint Resolution Program helps resolve complaints that consumers have filed after experiencing difficulty or disappointment in the California marketplace. The Consumer information Center is DCA's information resource center for consumers and licensees. Through its Call Center and Correspondence Unit, CIC provides consumers and licensees ...

  11. Better Business Bureau - Wikipedia

    en.wikipedia.org/wiki/Better_Business_Bureau

    The Better Business Bureau (BBB) is a private, 501(c)(6) nonprofit organization founded in 1912. BBB's self-described mission is to focus on advancing marketplace trust, consisting of 92 independently incorporated local BBB organizations in the United States and Canada, coordinated under the International Association of Better Business Bureaus (IABBB) in Arlington, Virginia.