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Fortunately, there are many free customer service training materials available online that you can use to train your team. These materials include PDFs, training templates, and other resources that cover a wide range of topics, from understanding customer service to dealing with customer issues.
There are tons of free training materials that can teach skills to your customer service team. There are blogs, videos, exercises, online courses, and much more that you can leverage for your business. If you're unsure where to start, use the list below as baseline content for your training manual.
Here are some fun and interactive free customer service training ideas that will keep your team engaged and excited to serve your customers: Role-playing: This is a great way to get employees to think on their feet and practice customer service scenarios.
Looking for the best customer service training manual? Download our FREE manual template to deliver great training to your support team.
We’ve put together the top customer service training materials and manual PDFs, as well as editable microlearning mobile courses that you can use and download for free.
Good customer service training allows you to properly equip your team with vital knowledge and customer service skills for every type of scenario customer-facing roles deal with. It’s easy for customers to switch to a competitor after only one bad experience with customer service.
Print our five free customers service training games, and add a little fun with meaning to your next training sessions. Our customer service course activities are unique and easily adapted to a range of workshop environments.