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Hateley is the former manager of training and development for the Los Angeles Times, where she was responsible for management development, sales training, customer service seminars, diversity training, specialized programs for women, and the development of high potential managers.
Nancy Friedman is founder and president of Telephone Doctor, a customer-service training company based in St. Louis, Missouri. She also appears as spokesperson in the company's video training programs. Friedman controls the registered trademark and dotcom domain for "Telephone Doctor".
Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning ( web based training ), or a blend ( blended learning) of the two.
But if you have the discipline to stick to your financial plan in the face of a high-pressure sales pitch, then bank-sponsored seminars, consultations, and webinars offer a perfect learning ...
In 2000, Disney changed the focus of the institute from a family-oriented program, to a multi-day seminar for business professionals to learn the "secrets" behind Disney's customer service and business culture.
The Insight Seminar series includes five core seminars, taken in sequence, and a variety of graduate and public events. In each seminar, facilitators lead groups of 40-200+ participants through group exercises, partner discussions, lectures, and guided visualization processes.
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