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Types of call centre work can include customer service and telemarketing. Factors that have made India attractive as a hub of call centre work from the English-speaking world include its convenient time zone, low labour costs, and large English-speaking population.
Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
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0971-8257. OCLC number. 23379369. Website. timesofindia .indiatimes .com. Media of India. List of newspapers. The Times of India, also known by its abbreviation TOI, is an Indian English -language daily newspaper and digital news media owned and managed by The Times Group.
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A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...
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In September 2019, Wipro Consumer Care and Lighting launched Wipro Consumer Care Ventures, a venture fund to invest in startups in India and Southeast Asia. The company has invested in 7 companies in India including a few D2C brands. [27]
Sahara also announced hiring 6,00,000 sales personnel and 3,000 customer care executives. At its launch, Subrata Roy said that Sahara had been planning for this venture for the last two years and was opening 'Q shops' in major cities across the country to provide adulteration-free consumer merchandise including processed food and beverages to ...
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