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Dell's reputation for poor customer service, which was exacerbated as it moved call centers offshore and as its growth outstripped its technical support infrastructure, came under increasing scrutiny on the Web.
The Dell Inspiron series is a line of laptop computers made by American company Dell under the Dell Inspiron branding. The first Inspiron laptop model was introduced before 1999. [1] Unlike the Dell Latitude line, which is aimed mostly at business/enterprise markets, Inspiron is a consumer-oriented line, often marketed towards individual customers as computers for everyday use. [2]
Dell XPS ("eXtreme Performance System") is a line of consumer-oriented laptop and desktop computer series manufactured by Dell since 1993.
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According to the company, Dell SupportAssist is "a control panel for system tools and diagnostics. It contains extensive help sections for online tools, warranty information, Dell technical support links and Dell customer support channels. Access all system controls like Device Manager, Network Connections, etc. from a single location". [1]
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Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail. [1] [2] Customer service representatives answer ...
Alienware Corporation is an American computer hardware subsidiary brand of Dell. Their product range is dedicated to gaming computers and accessories and can be identified by their alien -themed designs. [4] Alienware was founded in 1996 by Nelson Gonzalez and Alex Aguila.
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