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Amazon.com, Inc., [1] doing business as Amazon ( / ˈæməzɒn /, AM-ə-zon; UK also / ˈæməzən /, AM-ə-zən ), is an American multinational technology company, engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. [5] It is considered one of the Big Five American technology companies; the other four are Alphabet (parent company of ...
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Is it really live, or is it just chat? – So many customer service centers have switched to chat or an automated bot as their primary source of support in recent years.
Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
Amazon initially limited the first-generation Echo to Amazon Prime members or just by invitation, but it became widely available in the United States in mid 2015, [4] and subsequently in other countries. Additionally, the Alexa voice service is available to be added to other devices, and Amazon encourages other companies' devices and services to connect to it. [5]
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