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Instant messaging is a set of communication technologies used for text-based communication between two ( private messaging) or more (chat room) participants over the Internet or other types of networks (see also LAN messenger ). [6] IM chats happen in real-time.
Text (formerly LiveChat Software, WSE: TXT) [4] is a customer service software company. [5] It provides programmable tools for making B2B and B2C communication functions using its web service APIs [6]. It is also making software as a service products related to artificial intelligence, customer support, e-commerce, and lead generation.