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2000, Paul Fayad and Dr. Allen May form Video Artists and begins development of custom training videos for HHA Services' employees. The first Customer Service video is produced.
In 2004, the water-park won the SWIM Award for their Front Line Employee Training Program using "The Fish Philosophy". The Wild Wadi is not the only company in Dubai to actively use the Fish! philosophy, even the American Hospital uses the video in customer service training for its front line staff.
The hospital has since developed into a comprehensive major medical center including outpatient, specialty, and skilled nursing care, as well as emergency and inpatient services. The hospital contains a 25-story patient care facility and has an attending physician staff of 1,200 and an in-house staff of about 5,500.
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And HHC's North Bronx Healthcare Network was awarded Hospitals and Health Networks' Most Wired Award four consecutive years for its use of information technology in safety, quality, customer service, business processes and workforce training.
The outpatient clinic includes orthopedic, primary care, physical therapy, concussion, imaging, and sports performance services. The training facility includes two-full-sized ice rinks, training and locker rooms, video review facility, and executive offices. Major Specialty Hospitals UPMC Children's Hospital of Pittsburgh
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