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Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning (web based training), or a blend (blended learning) of the two.
Typical projects in the field include executive and supervisory/management development, new-employee orientation, professional-skills training, technical/job training, customer-service training, sales-and-marketing training, and health-and-safety training.
In industry it is also used to upgrade performance of personnel faced with workplace changes or who use obsolete, deprecated, or outdated work procedures, as a method for improving productivity, customer service, employee satisfaction and retention, and workplace health and safety.
But if you have the discipline to stick to your financial plan in the face of a high-pressure sales pitch, then bank-sponsored seminars, consultations, and webinars offer a perfect learning ...
Disney Institute is the professional development and external training arm of The Walt Disney Company. The company showcases 'the business behind the magic' through seminars, workshops and presentations, as well as programs for professionals from many different industries, including healthcare, aerospace/aviation, government/military, food ...
Seminars typically have significantly fewer students per professor than normal courses, and are generally more specific in topic of study. Seminars can revolve around term papers, exams, presentations, and several other assignments. Seminars are almost always required for university graduation.
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