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  2. Nationwide, hotel occupancy so far has rebounded to its 2019 levels, according to data provider STR, but employment hasn’t kept pace. That’s not entirely the hotels’ fault: Many workers left ...

  3. The customer is always right - Wikipedia

    en.wikipedia.org/wiki/The_customer_is_always_right

    Variations of the phrase include le client n'a jamais tort ('the customer is never wrong'), which was the slogan of hotelier César Ritz, who said, "If a diner complains about a dish or the wine, immediately remove it and replace it, no questions asked."

  4. Consumer complaint - Wikipedia

    en.wikipedia.org/wiki/Consumer_complaint

    A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service.

  5. Hotel rating - Wikipedia

    en.wikipedia.org/wiki/Hotel_rating

    In the past, official hotel ratings were the primary factor in booking a hotel, but now, modern consumers also rely on the opinions of previous guests as expressed in online reviews. These reviews, based on personal experiences, have become increasingly important for other travellers when considering where to stay. [31] "

  6. L.A.'s striking hotel workers are being roughed up by ... - AOL

    www.aol.com/news/l-striking-hotel-workers-being...

    Hotel strikers have endured violent incidents involving security personnel at three hotels in L.A. and Orange counties, the union said in a complaint.

  7. Consumer Reports Explains the Art of the Hotel Deal - AOL

    www.aol.com/2010/05/05/consumer-reports-hotel-tips

    Parc 55 Hotel When negotiating hotel deals in this lagging economy, the customer is king and should act accordingly. At least that's the gist of a new Consumer Reports article on newsstands this ...

  8. Service recovery paradox - Wikipedia

    en.wikipedia.org/wiki/Service_recovery_paradox

    The service recovery paradox contends that effective service recovery can go beyond merely maintaining customer satisfaction, but can also elevate it to a higher level, winning customers and engendering long term customer loyalty.

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  10. Front office - Wikipedia

    en.wikipedia.org/wiki/Front_office

    This is the place where customers first arrive in the hotel, where they can check in at the front desk. Employees working in the front desk will also help customers with problems and complaints.

  11. How are hotel rooms designed? Here's how Hilton gets guest ...

    www.aol.com/hotel-rooms-designed-heres-hilton...

    There are many steps to getting a hotel room ready for check-in. From custom furniture to model rooms off-site, hotels need to think ahead.