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  2. Customer satisfaction - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction

    Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...

  3. ‘The customer is the loser’ in the new hotel industry, where the rooms are dirtier, the prices are higher and you’re getting less service, analyst says Irina Ivanova October 21, 2023 at 7:00 AM

  4. Consumer complaint - Wikipedia

    en.wikipedia.org/wiki/Consumer_complaint

    A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service. [2]

  5. Resort fee - Wikipedia

    en.wikipedia.org/wiki/Resort_fee

    A resort fee, also called a facility fee, [1] a destination fee, [2] an amenity fee, [3] an urban fee, [4] [5] or a resort charge, or a hidden hotel booking fee [6] [7] is an additional fee that a guest is charged by an accommodation provider, usually calculated on a per day basis, in addition to a base room rate.

  6. Hotel rating - Wikipedia

    en.wikipedia.org/wiki/Hotel_rating

    Hotel ratings are often used to classify hotels according to their quality. From the initial purpose of informing travellers on basic facilities that can be expected, the objectives of hotel rating have expanded into a focus on the hotel experience as a whole. [1] Today the terms 'grading', 'rating', and 'classification' are used to generally ...

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    help.aol.com/contact

    Give Us Call. For Verizon Support. 1-800-VERIZON. Español del cliente y ayuda técnica: 1-866-885-5117. AOL TTY service for the deaf or hard-of-hearing: 1-800-759-3323 (Must have TTY-enabled equipment) Contact AOL Page details: Hours of Operations: Billing/Account Support, Mon-Fri: 8am-1am EST; Technical Support, 24 x 7.

  8. Booking.com - Wikipedia

    en.wikipedia.org/wiki/Booking.com

    Booking.com is one of the largest online travel agencies. [1] [2] It is headquartered in Amsterdam, and is a subsidiary of Booking Holdings. Its mobile app is the most downloaded mobile app in the travel agency category. Booking.com provides lodging reservation services for approximately 3.4 million properties, including 475,000 hotels, motels ...

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  10. Customer feedback management services - Wikipedia

    en.wikipedia.org/wiki/Customer_Feedback...

    Customer feedback management (CFM) online services are web applications that allow businesses to manage user suggestions and complaints in a structured fashion. A 2011 study conducted by Aberdeen Group showed that companies using customer feedback management services and social media monitoring have a 15% better customer retention rate.

  11. Agoda - Wikipedia

    en.wikipedia.org/wiki/Agoda

    Agoda.com is an online travel agency catering primarily to consumers in the Asia-Pacific region, with headquarters in Singapore and operations in Bangkok, Thailand. [1] Agoda facilitates reservations for lodging, flights, ground transportation, and activities. It is a subsidiary of Booking Holdings. [2] [3] [4] [5]