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  2. Financial services - Wikipedia

    en.wikipedia.org/wiki/Financial_services

    Change in access to a financial account or services between 2005 and 2014 by country. The term "financial services" became more prevalent in the United States partly as a result of the Gramm–Leach–Bliley Act of the late 1990s, which enabled different types of companies operating in the U.S. financial services industry at that time to merge.

  3. Product-service system - Wikipedia

    en.wikipedia.org/wiki/Product-service_system

    Description. Product service systems, put simply, are when a firm offers a mix of both products and services, in comparison to the traditional focus on products. As defined by (van Halen, te Riele, Goedkoop) [2] "a marketable set of products and services capable of jointly fulfilling a user's needs", PSS can be realized by smart products .

  4. Foodservice - Wikipedia

    en.wikipedia.org/wiki/Foodservice

    Table service is food ordered by the customer at the table and served to the customer's table by waiters and waitresses, also known as "servers". Table service is common in most restaurants. With table service, the customer generally pays at the end of a meal. Various methods of table service can be provided, such as silver service. Food safety

  5. Operations management for services - Wikipedia

    en.wikipedia.org/wiki/Operations_management_for...

    The Service Delivery System Matrix by Collier and Meyer (1998) illustrates the various types of routings used for service process depending on the amount of customization and customer involvement in the process. With high levels of customization and customer involvement, there are many pathways and jumbled flows for service.

  6. SWIFT message types - Wikipedia

    en.wikipedia.org/wiki/SWIFT_message_types

    The category denoted by 1 is customer payments and cheques. The second digit (0) represents a group of related parts in a transaction life cycle. The group indicated by 0 is a financial institution transfer. The third digit (3) is the type that denotes the specific message. There are several hundred message types across the categories.

  7. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning ( web based training ), or a blend ( blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can ...

  8. Consumer protection - Wikipedia

    en.wikipedia.org/wiki/Consumer_protection

    Consumer protection is the practice of safeguarding buyers of goods and services, and the public, against unfair practices in the marketplace. Consumer protection measures are often established by law. Such laws are intended to prevent businesses from engaging in fraud or specified unfair practices to gain an advantage over competitors or to ...

  9. Service of process - Wikipedia

    en.wikipedia.org/wiki/Service_of_process

    In the U.S. legal system, service of process is the procedure by which a party to a lawsuit gives an appropriate notice of initial legal action to another party (such as a defendant), court, or administrative body in an effort to exercise jurisdiction over that person so as to force that person to respond to the proceeding before the court, body, or other tribunal.