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Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...
Service quality. Service quality ( SQ ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm. [2]
PT Gojek Indonesia (stylized in all lower case and stylized j as goȷek, formerly styled as GO-JEK) is an Indonesian on-demand multi-service platform and digital payment technology group based in Jakarta. Gojek was first established in Indonesia in 2009 as a call center to connect consumers to courier delivery and two-wheeled ride-hailing services.
Indonesian ( Bahasa Indonesia; [baˈhasa indoˈnesija]) is the official and national language of Indonesia. [8] It is a standardized variety of Malay, [9] an Austronesian language that has been used as a lingua franca in the multilingual Indonesian archipelago for centuries. Indonesia is the fourth most populous nation in the world, with over ...
Customer services are provided 24-7 in local languages. The platform allowed four methods of communication in 2017: a desktop portal, a mobile portal, iOS and Android applications, and direct calls.
The agency was founded in 1947 as the Language and Culture Research Institute ( Instituut voor Taal en Cultuur Onderzoek, ITCO), part of the University of Indonesia. It was headed by Gerrit Jan Held. Parallel to this, the newly formed Indonesian government, having just declared independence in 1945, created the Balai Bahasa ("Language Bureau ...
J&T Express is an international delivery company founded in August 2015 in Jakarta, Indonesia. Its core business is express services and cross-border logistics. With over 300,000 service personnels worldwide, J&T Express’ network spans 13 countries including China, Indonesia, Vietnam, Malaysia, Thailand, the Philippines, Cambodia, Singapore ...
PT Telekomunikasi Indonesia (Persero) Tbk [2] ( lit. 'Telecommunications Indonesia State-owned Public Limited Company' [2]) officially shortened into PT Telkom Indonesia (Persero) Tbk, also simply known as Telkom, is an Indonesian multinational telecommunications conglomerate [4] with its corporate headquarters in Bandung and its operational ...
PT Telekomunikasi Selular, trading as Telkomsel, is an Indonesian telecommunications company founded in 1995. Its ownership is divided between Telkom Indonesia (69.9%) and Singtel (30.1%), which serves as Telkom's consumer services arm starting 1 July 2023 by its management takeover of IndiHome. [1] It is headquartered alongside Telkom in the ...
Garuda Indonesia is the flag carrier of Indonesia, headquartered at Soekarno–Hatta International Airport near Jakarta.A successor of KLM Interinsulair Bedrijf, it is a member of SkyTeam airline alliance and the second-largest airline of Indonesia after Lion Air, operating scheduled flights to a number of destinations across Asia, Europe, and Australia from its hubs, focus cities, as well as ...