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In legal terminology, a complaint is any formal legal document that sets out the facts and legal reasons (see: cause of action) that the filing party or parties (the plaintiff(s)) believes are sufficient to support a claim against the party or parties against whom the claim is brought (the defendant(s)) that entitles the plaintiff(s) to a remedy (either money damages or injunctive relief).
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A Customer Advisory Council (also referred to as a Customer Advisory Board or CAB) is a form of market research whereby a group of existing customers is convened on a regular basis to advise company management on industry trends, business priorities, and strategic direction.
E-commerce primarily involves three types of integration, whereas e-business entails four, making latter more complex. The e-marketplace is a form of e-commerce that facilities online trading and shopping, serving as a platform where buyers and sellers exchange goods, services, money or information. [4]
The District Officer is required to constitute a Local Complaints Committee at each district, and if required at the block level. The Complaints Committees have the powers of civil courts for gathering evidence. The Complaints Committees are required to provide for conciliation before initiating an inquiry, if requested by the complainant.
The company has at times been criticised for its refusal to issue invoices for the VAT-exempt services it provides (airfares), [22] poor working conditions, [23] [24] [25] heavy use of extra charges, [26] [27] [28] poor customer service, [29] [30] and tendency to intentionally generate controversy in order to gain publicity.