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A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service. [2]
The Better Business Bureau (BBB) is an American private, 501(c)(6) nonprofit organization founded in 1912. BBB's self-described mission is to focus on advancing marketplace trust, [2] consisting of 92 independently incorporated local BBB organizations in the United States and Canada, coordinated under the International Association of Better Business Bureaus (IABBB) in Arlington, Virginia.
Revenue. $241.7 million (2017) Employees (2019) 592. Website. www.consumerreports.org. Consumer Reports (CR), formerly Consumers Union (CU), is an American nonprofit consumer organization dedicated to independent product testing, investigative journalism, consumer-oriented research, public education, and consumer advocacy.
For all the ways people love Costco, there are still some products that just don't make its customers happy. More: 10 Aldi Items That Have the Highest Rated ReviewsRead Next: Pocket an Extra $400 a...
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This chainsaw has 3.5 out of 5 stars based on seven customer reviews. Given the number of products offered by Home Depot, there are plenty of products to choose from that have few, if any, complaints.
Consumer protection is the practice of safeguarding buyers of goods and services, and the public, against unfair practices in the marketplace. Consumer protection measures are often established by law. Such laws are intended to prevent businesses from engaging in fraud or specified unfair practices to gain an advantage over competitors or to ...
Use third-party review sites to double-check product reviews. Sites like Wirecutter, Consumer Reports or CNET are far less likely to be influenced by paid sponsorships, fake reviews or Amazon’s ...