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A Service Desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both users and IT staff, [15] and also to satisfy both Customer and IT Provider objectives.
Consumer behaviour is the study of individuals, groups, or organisations and all the activities associated with the purchase, use and disposal of goods and services. Consumer behaviour consists of how the consumer 's emotions, attitudes, and preferences affect buying behaviour. Consumer behaviour emerged in the 1940–1950s as a distinct sub ...
The Ultimate Question 2.0 (revised and expanded edition): How Net Promoter Companies Thrive in a Customer-Driven World, ISBN 978-1422173350; The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company, ISBN 978-0-07-154833-5
Configuration management ( CM) is a systems engineering process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. [1] [2] The CM process is widely used by military engineering organizations to manage changes ...
Pancasila ( Indonesian: [pantʃaˈsila] ⓘ) is the official, foundational philosophical theory of Indonesia. The name is made from two words originally derived from Sanskrit: " pañca " ("five") and " śīla " ("principles", "precepts"). [1] It is composed of five principles: The legal formulation of Pancasila is contained in the fourth ...
The rules, principles, standards and working conditions of the European civil service are set out in the Staff Regulations. [1] In 2012, the European Ombudsman summarised the following five principles of public service which should apply to all staff of the EU institutions: [2]
Lean Project Management applies the five principles of lean thinking to project management. [4] "Lean" is a systematic method for the elimination of waste ("Muda") within a manufacturing system. Lean also takes into account waste created through overburden ("Muri") and waste created through unevenness in work loads ("Mura").
Customer Value Management was started by Ray Kordupleski in the 1980s and discussed in his book, Mastering Customer Value Management. A customer value proposition is a business or marketing statement that describes why a customer should buy a product or use a service. It is specifically targeted towards potential customers rather than other ...