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Five whys (or 5 whys) is an iterative interrogative technique used to explore the cause-and-effect relationships underlying a particular problem. The primary goal of the technique is to determine the root cause of a defect or problem by repeating the question "why?" five times, each time directing the current "why" to the answer of the previous ...
New Public Management ( NPM) is an approach to running public service organizations that is used in government and public service institutions and agencies, at both sub-national and national levels. The term was first introduced by academics in the UK and Australia [1] [full citation needed] to describe approaches that were developed during the ...
Operational excellence is a mindset that embraces certain principles and tools to create a culture of excellence within an organization. Operational excellence means every employee can see, deliver, and improve the flow of value to a customer. This approach employs the tools of earlier continuous improvement methodologies, such as lean thinking ...
Issue an operations bulletin to all air carrier operations inspectors directing them to urge their assigned operators to ensure that their flightcrews are indoctrinated in principles of flightdeck resource management, with particular emphasis on the merits of participative management for captains and assertiveness training for other cockpit ...
Le Corbusier's Five Points of Architecture. Le Corbusier's Five Points of Architecture is an architecture manifesto conceived by architect, Le Corbusier. [1] It outlines five key principles of design that he considered to be the foundations of the modern architectural discipline, which would be expressed through much of his designs. [2]
Marketing is the act of satisfying and retaining customers. [3] It is one of the primary components of business management and commerce. [4] Marketing is typically conducted by the seller, typically a retailer or manufacturer. Products can be marketed to other businesses ( B2B) or directly to consumers ( B2C ). [5]
The Five Orders of Architecture. The Five Orders of Architecture ( Regola delli cinque ordini d'architettura) is a book on classical architecture by Giacomo Barozzi da Vignola from 1562, and is considered "one of the most successful architectural textbooks ever written", [1] despite having no text apart from the notes and the introduction. [2]
The Charter Mark was an award demonstrating the achievement of national standard for excellence in customer service in United Kingdom public sector organisations. Introduced in 1991, it was replaced in 2008 by Customer Service Excellence standard, with the last issued Charter Marks expiring in 2011. The Charter Mark was one of the consequences ...