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The Federal Trade Commission received 2,046 complaints about Yelp from 2008 to 2014, most from small businesses regarding allegedly unfair or fake reviews or negative reviews that appear after declining to advertise.
There is controversy about the legitimacy of some of Trustpilot's and other consumer review websites' reviews and the way that it deals with complaints about them, although Trustpilot claims that it strives to only include genuine reviews.
Other restaurants follow suit, banning all Yelp reviewers and food bloggers. Angered at what he sees as threats to his exclusive position as a food critic, Cartman calls the bloggers to a meeting at his house but is shocked at the sheer size of the crowd he draws.
Andrew Harrer/Bloomberg/Getty Images A growing number of merchants and customers are finding reasons to complain about Yelp (YELP), but its fan base is apparently growing even faster.
The court decided 2-1 that a Yelp review calling the Johnson County plastic surgeon a “monster” who “ruins lives” didn’t constitute defamation.
After the Federal Trade Commission revealed a number of complaints, shareholders are taking Yelp to court, claiming Yelp artificially inflated the price of stock for its executive's benefit. The Class Action lawsuit, [15] being led by investor Joseph Curry, focuses on Yelp's "first-hand" reviews.
Hassell v. Bird was a case heard within the California court system related to a court-ordered removal of a defamatory user review of a law firm from the Yelp website. The case, first heard in the California Court of Appeals, First District, Division Four, unanimously ruled in favor of the law firm, ordering Yelp to remove the review in 2016.
Business owners have been suing reviewers that leave negative reviews and raising allegations that Yelp tampers with reviews to favor companies that advertise, leading to legal troubles for the company.
Yelp did not reference Jane in its announcement and said that changes had been in the works since quarter 4 2015 – three months before Jane published their letter. Employees at Yelp reportedly disputed this claim and believed Jane was the "whistleblower" who prompted the changes.
A review bomb is an Internet phenomenon in which a large number of people or a few people with multiple accounts post negative user reviews online in an attempt to harm the sales or popularity of a product, a service, or a business.