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Verbal self-defense. Verbal self-defense or verbal aikido is the art of using one's words to prevent, de-escalate, or end an attempted assault. [1] It is a way of using words to maintain mental and emotional safety. This kind of "conflict management" involves using posture and body language, tone of voice, and choice of words as a means for ...
Defensive communication is a communicative behavior that occurs within relationships, work environments, and social groups [1] [2] when an individual reacts in a defensive manner in response to a self-perceived flaw or a threat from outsiders. [3] [4] Defensive responses can be triggered by external events and by feelings of anxiety, insecurity ...
Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning ( web based training ), or a blend ( blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can ...
e. In the United States, a SWAT ( special weapons and tactics) team is a generic term for a police tactical unit . SWAT units are generally trained, equipped, and deployed to resolve "high-risk situations", often those regular police units are not trained or equipped to handle, such as shootouts, standoffs, raids, hostage-takings, and terrorism.
Defensive strategy is defined as a marketing tool that helps companies to retain valuable customers that can be taken away by competitors. [1] Competitors can be defined as other firms that are located in the same market category or sell similar products to the same segment of people. [1] When this rivalry exist, each company must protect its ...
v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
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