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2. Mystery shopping - Wikipedia

   en.wikipedia.org/wiki/Mystery_shopping

   Mystery shopping (related terms: mystery shopper, mystery consumer, mystery research, secret shopper and secret shopping and auditor) is a method used by marketing research companies and organizations that wish to measure quality of sales and service, job performance, regulatory compliance, or to gather specific information about a market or competitors, including products and services.

3. Google - Wikipedia

   en.wikipedia.org/wiki/Google

   Google LLC The Google logo used since 2015 Google's headquarters, the Googleplex Formerly Google Inc. (1998–2017) Company type Subsidiary Traded as NASDAQ: GOOGL, GOOG Industry Internet Cloud computing Computer software Computer hardware Artificial intelligence Advertising Founded September 4, 1998 ; 25 years ago (1998-09-04) [a] in Menlo Park, California, United States Founders Larry Page ...

4. Safety Training (The Office) - Wikipedia

   en.wikipedia.org/wiki/Safety_Training_(The_Office)

   "Safety Training" is the twentieth episode of the third season of the American comedy television series The Office and the show's forty-eighth episode overall. Written by B. J. Novak , who also acts in the show as sales representative Ryan Howard , and directed by Caddyshack and National Lampoon's Vacation director Harold Ramis , the episode ...

5. Pluralsight - Wikipedia

   en.wikipedia.org/wiki/Pluralsight

   Pluralsight was founded in 2004 as a classroom training company that involved sending an instructor to a business or training event. By 2007, the company shifted its emphasis to online video training. Since 2011, the company has seen rapid growth.

6. Health Care Service Corporation - Wikipedia

   en.wikipedia.org/wiki/Health_Care_Service...

   Health Care Service Corporation (HCSC) is a member-owned health insurance company in the United States. HCSC was formerly known as Hospital Service Corporation and changed its name to Health Care Service Corporation in 1975. The company was founded in 1936 and is based in Chicago, Illinois with a network of offices in the United States.

7. Customer experience - Wikipedia

   en.wikipedia.org/wiki/Customer_experience

   Customer Journey Maps are good storytelling conduits – they communicate to the brand the journey, along with the emotional quotient, that the customer experiences at every stage of the buyer journey. Customer journey maps take into account people's mental models (how things should behave), the flow of interactions, and possible touchpoints.