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2. Call centre industry in India - Wikipedia

   en.wikipedia.org/wiki/Call_centre_industry_in_India

   A call centre is an office with the capacity to field many telephone calls for a company. [1] Types of call centre work can include customer service and telemarketing. Factors that have made India attractive as a hub of call centre work from the English-speaking world include its convenient time zone, low labour costs, and large English ...

3. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...

4. List of call centre companies - Wikipedia

   en.wikipedia.org/wiki/List_of_call_centre_companies

   The following is a list of notable call centre companies: Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020)

5. Layoffs, abusive calls, and AI fears: Inside the front lines ...

   www.aol.com/finance/layoffs-abusive-calls-ai...

   While some agents work out of call centers, many work remotely from home. In 2022, Amazon moved more employees from call centers to remote positions, reportedly to save money on real estate costs .

6. Liveops - Wikipedia

   en.wikipedia.org/wiki/Liveops

   plus 25,000 work-at-home agents. Website. www .liveops .com. Liveops is a contact center company based in Scottsdale, Arizona. It was formed by the merger of Silicon Valley startup CallCast, founded in 2001 by Wendell Brown and Bill Trenchard, [1] and competing startup Liveops, founded in 2000 by Steve Doumar and Doug Feirstein in Fort ...

7. Skills-based routing - Wikipedia

   en.wikipedia.org/wiki/Skills-based_routing

   Skills-based routing. Skills-based routing ( SBR ), or skills-based call routing, is a call-assignment strategy used in call centres to assign incoming calls to the most suitable agent, instead of simply choosing the next available agent. It is an enhancement to the automatic call distributor (ACD) systems found in most call centres.