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Many Chicagoans felt betrayed by Macy's takeover of Marshall Field’s when the company began to change its aesthetics and customer service standards, and demoted many Chicago-based brands. In December 2006, Macy's reported 30% slower sales in former Marshall Field's stores; the focus shifted to promoting the State Street location in 2007. [23]
Marshall Field (August 18, 1834 – January 16, 1906) was an American entrepreneur and the founder of Marshall Field and Company, the Chicago-based department stores. His business was renowned for its then-exceptional level of quality and customer service. Field is also known for some of his philanthropic donations, providing funding for the ...
Macy's (originally R. H. Macy & Co.) is an American department store chain founded in 1858 by Rowland Hussey Macy. It has been a sister brand to the Bloomingdale's department store chain since being acquired by holding company Federated Department Stores in 1994, which renamed itself Macy's, Inc. in 2007. It is the largest department store ...
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related to: macy's customer service live person- 4141 Refugee Road, Columbus, OH · Directions · (614) 860-1621