enow.com Web Search

Search results

1. Results from the WOW.Com Content Network

2. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]

3. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   E-commerce. A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service ...

4. Service-level agreement - Wikipedia

   en.wikipedia.org/wiki/Service-level_agreement

   A service-level agreement (SLA) is an agreement between a service provider and a customer. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. [1] The most common component of an SLA is that the services should be provided to the customer as agreed upon ...

5. Here are 7 job description samples that are sure to get you ...

   www.aol.com/finance/7-job-description-samples...

   To succeed in this position, you are willing to help the customer and have outstanding verbal communication skills. Responsibilities: Respons to customer questions and queries by email, chat ...

6. Business process outsourcing - Wikipedia

   en.wikipedia.org/wiki/Business_process_outsourcing

   Business process outsourcing. Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a second-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its ...

7. First Call Resolution - Wikipedia

   en.wikipedia.org/wiki/First_Call_Resolution

   First Call Resolution. First Call Resolution or First Contact Resolution (FCR) is a metric that measures a call center's performance for resolving customer interactions on the first call or contact, eliminating the need for follow-up contacts. [1] FCR is one of the most-watched metrics and considered the most important call center industry metric.