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Amazon on Wednesday slashed layers of middle management in some of its customer service divisions as part of an organizational restructuring, Fortune has learned. The cuts affected more than 100 ...
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Other notable Amazon services on the phone include X-Ray, used for identifying and finding information about media; Mayday, the 24-hour customer service tool; and Firefly, a tool for automatically recognizing text, sounds, and objects, and offering a way to buy recognized items through Amazon's online store. The phone received mixed reviews.