Search results
Results from the WOW.Com Content Network
The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...
Consumer protection is the practice of safeguarding buyers of goods and services against unfair practices in the marketplace. It is linked to the idea of consumer rights and to the formation of consumer organizations, which help consumers make better choices and pursue complaints against businesses.
Learn about the history and evolution of consumer rights, from the original four rights proposed by President Kennedy in 1962 to the eight rights endorsed by the UN and Consumers International. Find out how consumer rights are protected by legislation, courts, and organizations in different countries.
Learn about customer reviews, a form of customer feedback on online shopping sites. Find out how customer reviews are used, abused, and spoofed on the internet.
Learn the origin and variations of the motto "The customer is always right", which exhorts service staff to give a high priority to customer satisfaction. Find out how this phrase was popularised by pioneering retailers and how it has evolved over time.
Airlines are losing fewer bags and getting more customers to their destinations on-time, and yet complaints are on the rise, according to the latest report on air service for the first half of ...
Learn about the history, types and features of CRM systems, which are used to manage interactions with customers across different channels and platforms. Find out how CRM can help businesses improve customer satisfaction, loyalty and sales growth.
Customer satisfaction is a term used in marketing to evaluate customer experience and how products and services meet or surpass customer expectations. Learn about the theoretical frameworks, metrics, and methods to measure customer satisfaction and its impact on loyalty and retention.