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  2. Computer City - Wikipedia

    en.wikipedia.org/wiki/Computer_City

    Computer City innovated a number of retail concepts that are now common retail practices. First begun at the Costa Mesa Incomp, the store hosted a professional service bureau called The Graphic Zone, that provided film and graphic services for the nascent desktop publishing industry, the store operated a cafe which served coffee and sandwiches to prolong shopping visits, and the store featured ...

  3. Technical support - Wikipedia

    en.wikipedia.org/wiki/Technical_support

    Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...

  4. Alcohol server training - Wikipedia

    en.wikipedia.org/wiki/Alcohol_server_training

    Alcohol server training is a form of occupational education typically provided to servers, sellers and consumers of alcohol to prevent intoxication, drunk driving and underage drinking. This training is sometimes regulated and mandated by state and local laws, predominantly in North America, and increasingly in other English-speaking countries ...

  5. User story - Wikipedia

    en.wikipedia.org/wiki/User_story

    t. e. In software development and product management, a user story is an informal, natural language description of features of a software system. They are written from the perspective of an end user or user of a system, and may be recorded on index cards, Post-it notes, or digitally in specific management software. [1]

  6. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    A Service Desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both users and IT staff, [15] and also to satisfy both Customer and IT Provider objectives.

  7. Software product management - Wikipedia

    en.wikipedia.org/wiki/Software_product_management

    The role of software product manager. A software product manager leads and manages one or several products from inception to phase-out in order to create customer value and deliver measurable business benefits. They collaborate with cross-functional teams (such as marketing, sales, engineering, finance, quality assurance /testing, customer ...