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A DMV clerk helps a customer with paperwork. Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services.
Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media.
Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients.
A customer engineer ( CE) is a worker whose primary job scope is to provide a service to customers who have signed a contract with the company. Originally, the term was used by IBM, but now customer engineer is also being used by other companies.
Responsibilities: Respons to customer questions and queries by email, chat, phone, or social media. Working together with your manager to resolve critical issues quickly.
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