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From what to expect when hotel hiccups arise to how to avoid problems in the first place, here's what you should know before your next hotel stay: Don't make these travel mistakes! Travel...
Nationwide, hotel occupancy so far has rebounded to its 2019 levels, according to data provider STR, but employment hasn’t kept pace. That’s not entirely the hotels’ fault: Many workers left...
Hotel staffing (relative to occupancy) has fallen to a 30-year low since the pandemic, and it still hasn’t recovered, according to an analysis of federal data by Unite Here, a union that ...
Hospitality law is a legal and social practice related to the treatment of a person's guests or those who patronize a place of business. Related to the concept of legal liability, hospitality laws are intended to protect both hosts and guests against injury, whether accidental or intentional.
Guest Reviews. The advancement of technology and internet connectivity has caused shifts in the way hotel guests book their accommodations. In the past, official hotel ratings were the primary factor in booking a hotel, but now, modern consumers also rely on the opinions of previous guests as expressed in online reviews.
The American Hotel and Lodging Association (AHLA; formerly the American Hotel and Motel Association, and before that American Hotel Association) is an industry trade group with thousands of members including hotel brands, owners, management companies, Real Estate Investment Trusts (REITs), independent hotels, bed and breakfasts, state hotel ...
Employees working in the front desk will also help customers with problems and complaints. The front office in the hotel industry, also called the reception area, which the receptionist is the one who get in touch with the customers, most importantly, confirm their reservation and answering their questions.
Guests contacted by fraudsters, posing as hotel staff. In 2023, the BBC's Watchdog discovered that guests had been contacted by fraudsters over the official Booking.com messaging system, spoof emails, and WhatsApp resulting in financial loss and leaked customer data.
There are many steps to getting a hotel room ready for check-in. From custom furniture to model rooms off-site, hotels need to think ahead.
The Nolan School of Hotel Administration (SHA, more commonly known as the Hotel School) at Cornell University is a specialized business school in the SC Johnson College of Business at Cornell University, a private Ivy League university located in Ithaca, New York.