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  2. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.

  3. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

  4. King Schools, Inc. - Wikipedia

    en.wikipedia.org/wiki/King_Schools,_Inc.

    King Schools, Inc. is an American computer software company headquartered in San Diego, California. The company focuses on the creation of Computer Based Training (CBT) or E-learning to assist individuals in obtaining all levels of Pilot certification in the United States.

  5. Communications training - Wikipedia

    en.wikipedia.org/wiki/Communications_training

    Communications training can assist leaders to develop the ability to perceive how various individuals and subgroups relate to each other and make appropriate interventions Types of skill development. Listening skills; Influence Skills; Responding to conflict; Customer service; Assertiveness skills; Negotiation; Facilitation

  6. Consumer education - Wikipedia

    en.wikipedia.org/wiki/Consumer_education

    Consumer education is the preparation of an individual to be capable of making informed decisions when it comes to purchasing products [1] in a consumer culture. It generally covers various consumer goods and services, prices, what the consumer can expect, standard trade practices, etc. While consumer education can help consumers to make more ...

  7. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    A DMV clerk helps a customer with paperwork. Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services.