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2. Delivery firm’s AI chatbot swears at customer and ... - AOL

   www.aol.com/delivery-firm-ai-chatbot-swears...

   An artificial intelligence chatbot used by delivery firm DPD swore and heavily criticised the company when prompted to by a customer.

3. Chatbot - Wikipedia

   en.wikipedia.org/wiki/Chatbot

   Chatbots are increasingly present in businesses and often are used to automate tasks that do not require skill-based talents. With customer service taking place via messaging apps as well as phone calls, there are growing numbers of use-cases where chatbot deployment gives organizations a clear return on investment.

4. Conversational commerce - Wikipedia

   en.wikipedia.org/wiki/Conversational_commerce

   Conversational commerce is e-commerce done via various means of conversation (live support on e-commerce Web sites, online chat using messaging apps, chatbots on messaging apps or websites, voice assistants) and using technology such as: speech recognition, speaker recognition (voice biometrics), natural language processing and artificial ...

5. List of chatbots - Wikipedia

   en.wikipedia.org/wiki/List_of_chatbots

   A chatbot is a software application or web interface that is designed to mimic human conversation through text or voice interactions.

6. Delivery Firm's AI Chatbot Goes Rogue, Curses at Customer and ...

   www.aol.com/delivery-firms-ai-chatbot-goes...

   An AI customer service chatbot for delivery service DPD used profanity and criticized the company after prompting by a frustrated customer.

7. Here's the Best Time to Call Customer Service - AOL

   www.aol.com/on/best-time-to-call-customer-service

   The data is quite clear: The earlier in the day you initiate the call, the faster your issue will be addressed. Your best bet is to put in your request anywhere between 9 a.m. and 11 a.m.; after ...