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2. Customer review - Wikipedia

   en.wikipedia.org/wiki/Customer_review

   Customer reviews are a form of customer feedback on electronic commerce and online shopping sites. There are also dedicated review sites, some of which use customer reviews as well as or instead of professional reviews. The reviews may themselves be graded for usefulness or accuracy by other users.

3. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...

4. Customer satisfaction research - Wikipedia

   en.wikipedia.org/wiki/Customer_satisfaction_research

   Customer satisfaction research. Customer satisfaction research is that area of marketing research, customer intelligence, and customer analytics which focuses on customers' perceptions with their shopping or purchase experience .

5. Customer experience - Wikipedia

   en.wikipedia.org/wiki/Customer_experience

   Customer service, a brand's ethical ideals and the shopping environment are examples of factors that affect a customer's experience. Understanding and effectively developing a positive customer experience has become a staple within businesses and brands to combat growing competition (Andajani, 2015 [12] ).

6. American Customer Satisfaction Index - Wikipedia

   en.wikipedia.org/wiki/American_Customer...

   It is produced by the American Customer Satisfaction Index (ACSI LLC) based in Ann Arbor, Michigan . The ACSI interviews about 350,000 customers annually and asks about their satisfaction with the goods and services they have purchased and consumed.

7. Customer feedback management services - Wikipedia

   en.wikipedia.org/wiki/Customer_Feedback...

   Customer feedback management ( CFM) online services are web applications that allow businesses to manage user suggestions and complaints in a structured fashion. A 2011 study conducted by Aberdeen Group showed that companies using customer feedback management services and social media monitoring have a 15% better customer retention rate. [1]