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we are new in Etsy community and we hope we are doing the right thing to start this discussion we started a few months ago and we have made some sells every time we are oblige to ask for the telephone number because every shipping company need it sometimes the client is very quick to reply , sometim...
It's an unfortunate change, from "optional phone number" to mandatory. I have had 2 parcels delayed in the past week, held for 4 and 5 days, because of "missing information" -- which was the customer's phone number, of all things!! Not knowing how to get around it, I will have to see how it affects sales.
One of them that showed the phone number at the end says it's available 7am-10pm EST. The online chat is available 24/7. 02-19-2020 12:54 AM. Thank you! I will try at an earlier time. 02-19-2020 12:52 AM. I have 2 numbers, they both said unable to reach them. 1-844-659-3879 and 1-844- 387-9910.
Crafty Poster. 02-18-2019 03:32 PM. Etsy doesn't offer a way to set up texting with customers. I guess you could include it your "thank you note" after someone places an order or add your number somewhere on your about page, listings, etc but I personally wouldn't want just anyone who looked at my shop to have my phone number.
Ive been emailing etsy customer service about multiple issues on the etsy site, its been long OVER a week ...
Etsy is by far the worst when it comes to customer service. No number to call. Its hit or miss if they respond, and when they do they give you a copy paste response and just direct you to read something, without even answering your questions. When you tell them youve already read it, and are seeking a human solution to the problem they ghost you.
I typed "Etsy phone number for customer service" in a Google search and the phone number showed up. Translate to EnglishThere was a problem fetching the translation. Re: Etsy Support helped me! 08-06-202109:29 AM. Great to know that at least sometimes Etsy support works.
Evidently Etsy will take some time to process it. The reason given was as a Seller I am refusing the sale, in so many words. I will mark the conversations with this customer as spam after the cancellation comes through. Etsy Seller Support is evidently not there, but the Seller Community has come through!
Another idea is to add a personalized field to the listings that say something like "IF international put your phone number here or the order may be canceled". If they still leave it blank and you get a lot of international orders for certain items, make 2 versions of the listing, one ONLY to your country and the other has the personalization ...
Re: Phone Number Needed for International Shipments. 05-28-202010:52 AM. They don't phone, they put a sticker on, if it's damaged, if it's lost, it's lost, there is no phone number on the parcel, as there is no parcel, and Royal mail don't have a way of entering phone numbers.