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eBay office in Toronto, Canada. eBay Inc. (/ ˈiːbeɪ / EE-bay, often stylized as ebay and/or Ebay) is an American multinational e-commerce company based in San Jose, California, that allows users to buy or view items via retail sales through online marketplaces and websites in 190 markets worldwide. Sales occur either via online auctions or ...
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Some users have been frustrated with Ebay's customer service. All problems must be resolved by email, there is no way to speak directly to a person. Email responses are often canned responses. The frustration with Ebay's failure to improve has given rise to a petition calling for customer service improval.
An online shop evokes the physical analogy of buying products or services at a regular "brick-and-mortar" retailer or shopping center; the process is called business-to-consumer (B2C) online shopping. When an online store is set up to enable businesses to buy from another businesses, the process is called business-to-business (B2B) online shopping.
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