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2. Customer advisory council - Wikipedia

   en.wikipedia.org/wiki/Customer_advisory_council

   Customer advisory councils and CABs typically consist of 10 to 15 customers selected to represent a cross section of the customer base. Proper selection of attendees requires identifying not only the most strategic customer company, but also the proper individual who can best represent their company's needs, priorities, and directions.

3. Product-service system - Wikipedia

   en.wikipedia.org/wiki/Product-service_system

   "Product Servitization" is a transaction through which value is provided by a combination of products and services in which the satisfaction of customer needs is achieved either by selling the function of the product rather than the product itself, by increasing the service component of a product offer, or by selling the output generated by the product. [18]

4. Tertiary sector of the economy - Wikipedia

   en.wikipedia.org/wiki/Tertiary_sector_of_the_economy

   In examining the growth of the service sector in the early nineties, the globalist Kenichi Ohmae noted that: In the United States, 70 per cent of the workforce works in the service sector; in Japan, 60 per cent, and in Taiwan, 50 per cent. These are not necessarily busboys and live-in maids. Numerous of them are in the skilled category.

5. Customer switching - Wikipedia

   en.wikipedia.org/wiki/Customer_switching

   In marketing and microeconomics, customer switching or consumer switching describes "customers/consumers abandoning a product or service in favor of a competitor". Assuming constant price, product or service quality, counteracting this behaviour in order to achieve maximal customer retention is the business of marketing, public relations and advertising.

6. E-services - Wikipedia

   en.wikipedia.org/wiki/E-services

   For example, with respect to public e-service, public agencies are the service provider and citizens as well as businesses are the service receiver. For public e-service the internet is the main channel of e-service delivery while other classic channels (e.g. telephone, call center, public kiosk, mobile phone, television) are also considered. [1]

7. Human services - Wikipedia

   en.wikipedia.org/wiki/Human_services

   Human services is an interdisciplinary field of study with the objective of meeting human needs through an applied knowledge base, focusing on prevention as well as remediation of problems, and maintaining a commitment to improving the overall quality of life of service populations. [1]