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Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.
v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
An automated online assistant with avatar providing automated customer service on a web page. Examples of customer service by artificial means are automated online assistants that can be seen as avatars on websites, which enterprises can use to reduce operating and training costs.
A four-item six-point customer service satisfaction form. Organizations need to retain existing customers while targeting non-customers. Measuring customer satisfaction provides an indication of how successful the organization is at providing products and/or services to the marketplace.
An example of a check, an instrument potentially used for kiting. Check kiting or cheque kiting (see spelling differences) is a form of check fraud, involving taking advantage of the float to make use of non-existent funds in a checking or other bank account.
In software engineering, a software development process or software development life cycle ( SDLC) is a process of planning and managing software development. It typically involves dividing software development work into smaller, parallel, or sequential steps or sub-processes to improve design and/or product management.
A communications platform as a service (CPaaS) is a cloud-based platform that enables developers to add real-time communications features (voice, video, and messaging) in their own applications without building back-end infrastructure and interfaces.
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The Kitemark is a UK product and service quality trade mark which is owned and operated by the British Standards Institution . According to BSI, Kitemark certification confirms that a product or service's claim has been independently and repeatedly tested by experts, meaning that purchasers can have trust and confidence in products and services ...
Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media.