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  2. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning ( web based training ), or a blend ( blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can ...

  3. Training and development - Wikipedia

    en.wikipedia.org/wiki/Training_and_development

    Training may be viewed as related to immediate changes in organizational effectiveness via organized instruction, while development is related to the progress of longer-term organizational and employee goals. While training and development technically have differing definitions, the two are oftentimes used interchangeably and/or together.

  4. Customer development - Wikipedia

    en.wikipedia.org/wiki/Customer_Development

    The Customer Development concept emphasizes empirical research. Customer development is the opposite of the “if we build it, they will come” product development-centered strategy, which is full of risks and can ultimately be the downfall of a company. The customer development method was created by Steve Blank. According to Blank, startups ...

  5. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...

  6. Doug Lipp - Wikipedia

    en.wikipedia.org/wiki/Doug_Lipp

    The firm provides corporate training programs and leadership projects for companies. Lipp conducted a series of seminars showcasing his experience with Disney from 1994 to 1995. In June 2005, he conducted a customer-service training program for the Casino Reinvestment Development Authority in Jersey Shore.

  7. 'Beverage mecca': Why people are flowing to WNC to launch ...

    www.aol.com/beverage-mecca-why-people-flowing...

    “Ultimately, the goal of this program is to get these students a job,” Irvin said. Rebecca Murphy, who attended CBI from 2019-2021, was recommended by Irvin for product development and ...

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