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eBay is an American online marketplace that allows users to buy and sell various items via auctions or instant sales. Founded in 1995 by Pierre Omidyar, eBay has grown to serve 190 markets worldwide and has faced competition from other platforms such as Amazon and Alibaba.
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A call centre is a facility for handling large volumes of telephone enquiries, while a contact centre is a broader concept that includes other communication channels. Learn about the origins, types, and features of call centres and contact centres, and their impact on customer service and labour.
It was quite good when I first started working there, but went downhill way quickly as the company and customer base grew exponentially, and never regained its stride. As Karl points out, our personal experiences aren't relevant. Now, if we had a good reliable source -- say, a Consumer Reports expose of eBay customer service -- we could use it.