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Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.
Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry.
The Customer Service Excellence, (previously the "Charter Mark") is an accreditation for organisations, intended to indicate an independent validation of achievement.
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Sleeping Beauties. Around the world a sleeping sickness plunges women into a strange, cocooned state. If awakened, they turn homicidal. King and his son screw this global story down to a small ...
Amazon on Tuesday became the latest tech company to flag its swelling capital expenditures (capex). CFO Brian Olsavsky said that overall capital expenditures are expected to "meaningfully ...
Operational excellence is a mindset that embraces certain principles and tools to create a culture of excellence within an organization. Operational excellence means every employee can see, deliver, and improve the flow of value to a customer.
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Long COVID research advocates slammed the Biden administration over “minimal funding” for long COVID in its budget request for the National Institutes of Health (NIH) for fiscal year 2025.
The Malcolm Baldrige National Quality Award recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence. The Baldrige Award is the highest [2] formal recognition of the performance excellence of both public and private U.S. organizations given by the President of the United States.