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Hateley is a Phi Beta Kappa graduate of the University of Southern California, earning summa cum laude honors with her BA in sociology. She has completed the coursework for a PhD in social ethics, also at USC. Hateley is the former manager of training and development for the Los Angeles Times, where she was responsible for management ...
Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning (web based training), or a blend (blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can discuss ...
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Nancy J. Friedman (born 1939/1940) [1] is an American customer service and telephone skills consultant. [2] She is also known as her business persona the "Telephone Doctor"[2] Nancy Friedman is founder and president of Telephone Doctor, a customer-service training company based in St. Louis, Missouri. [3][4] She also appears as spokesperson in ...
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Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...
But if you have the discipline to stick to your financial plan in the face of a high-pressure sales pitch, then bank-sponsored seminars, consultations, and webinars offer a perfect learning ...