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This article lists lawsuits involving Dell Inc.. In 1997 Håkan Lans sued Dell for infringement of his color-graphics display patent, U.S. patent no. 4,303,986. [1] Dell won the case because Lans did not have any ownership interest in the patent, having assigned it to a corporation that he owned. In 2005, Dell began the construction of a ...
When using the site, customer's post their idea on how to improve Dell products. Users can the promote them, demote them, or add comments. At times, Dell would create a discussion topic for user's to submit comments on as well. [4] The advantage of IdeaStorm was that both Dell and customers would benefit from the new features that resulted.
In 2005, complaints about Dell more than doubled to 1,533, after earnings grew 52% that year. [259] In 2006, Dell acknowledged that it had problems with customer service. Issues included call transfers [260] of more than 45% of calls and long wait times.
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Dell SupportAssist, formerly known as Dell Support Center, is a software agent provided by Dell. It is pre-installed on all Dell Consumer Desktops and Portables and Vostro Desktops and Portables. [ 1] According to the company, Dell SupportAssist is "a control panel for system tools and diagnostics. It contains extensive help sections for online ...
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Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
Dell Client Solutions Group (48% of fiscal 2019 revenues) – produces desktop PCs, notebooks, tablets, and peripherals, such as monitors, printers, and projectors under the Dell brand name. Dell EMC Infrastructure Solutions Group (41% of fiscal 2019 revenues) – servers, storage, and networking. Dell divested its ownership in Boomi, VMware ...