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  2. National Healthcareer Association - Wikipedia

    en.wikipedia.org/wiki/National_Healthcareer...

    The National Healthcareer Association ( NHA) is a national professional certification agency for healthcare workers in the United States. [3] Granting credentials in more than 8 allied health specialties, it is an organizational member of the National Organization for Competency Assurance (NOCA). [4] The National Healthcareer Association ...

  3. SBAR - Wikipedia

    en.wikipedia.org/wiki/SBAR

    SBAR is an acronym for Situation, Background, Assessment, Recommendation; a technique that can be used to facilitate prompt and appropriate communication. This communication model has gained popularity in healthcare settings, especially amongst professions such as physicians and nurses.

  4. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.

  5. Nursing home - Wikipedia

    en.wikipedia.org/wiki/Nursing_home

    A nursing home is a facility for the residential care of older people, senior citizens, or disabled people. [1] Nursing homes may also be referred to as care homes, skilled nursing facilities (SNF) or long-term care facilities. Often, these terms have slightly different meanings to indicate whether the institutions are public or private, and ...

  6. Occupational health nursing - Wikipedia

    en.wikipedia.org/wiki/Occupational_health_nursing

    Occupational health nursing is a specialty nursing practice that provides for and delivers health and safety programs and services to workers, worker populations, and community groups. The practice focuses on promotion, maintenance and restoration of health, prevention of illness and injury, and protection from work‐related and environmental ...

  7. Communications training - Wikipedia

    en.wikipedia.org/wiki/Communications_training

    Communications training can assist leaders to develop the ability to perceive how various individuals and subgroups relate to each other and make appropriate interventions Types of skill development. Listening skills; Influence Skills; Responding to conflict; Customer service; Assertiveness skills; Negotiation; Facilitation

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