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A main function of the Help desk is to separate issues from defects. Many issues can be solved at the Help Desk level such as password resets and simple misunderstandings. Some issues will be the result of actual product defect which should be forwarded to a development team for resolution.
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1] Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management , and the two terms are sometimes used ...
This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management.
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AOL 24x7 Live Support covers technical issues related to your AOL service, including AOL Mail, AOL Desktop and AOL membership benefit activation. With AOL 24x7 Live Support you get access to our...
Customer support helps ensure that the products and services that have been provided to the customer meet their expectations. Given an effective and efficient customer support experience, customers tend to be loyal to the organization, which creates a competitive advantage over its competitors.
Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking, bug tracking, customer relationship management (CRM) and project management systems to improve customer service and reduce vendor lock-in.
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