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Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services.
Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. Traditionally done on the phone , technical support can now be conducted online or through chat.
A contact centre is a further extension of call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email.
In many cases, both humans and live chat tools work in tandem to improve the digital customer experience. The following are web-based live support applications, which enable website visitors to chat with the sales or support people of the website in real-time.
Remote support. In information technology (IT), remote support tools are IT tools and software that enable an IT technician or a support representative to connect to a remote computer from their consoles via the Internet and work directly on the remote system.
A chatbot (originally chatterbot) is a software application or web interface that is designed to mimic human conversation through text or voice interactions. Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner.
Job description management is the creation and maintenance of job descriptions within an organization. A job description is a document listing the tasks, duties, and responsibilities of a specific job.
Support.com, Inc. is a technical support company for businesses and consumers. It was headquartered in Wilmington, Delaware with an administrative office in Sunnyvale, California . The company's services are performed on Windows , macOS , iOS , and Android , supporting connected and smart devices.
e. Unlicensed assistive personnel ( UAP) are paraprofessionals who assist individuals with physical disabilities, mental impairments, and other health care needs with their activities of daily living (ADLs). UAPs also provide bedside care—including basic nursing procedures—all under the supervision of a registered nurse, licensed practical ...