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Rochester Ford Toyota in Rochester, MN, known for tough negotiating, shifted to a fixed price and an emphasis on making the customer's day. New car sales doubled and it recorded a 30% rise in customer satisfaction. [12] In April 2000, the Ford Motor Company decided to incorporate the Fish Philosophy in their training programs.
In recognition of her customer service work, her employer rewarded her with a trip to the private island of Virgin Group CEO Richard Branson. [3] She left her job at Virgin Mobile in 2014 to work full-time as a motivational speaker . [ 13 ]
While at Farrell's he developed a speech for new employees called Give 'em the Pickle!, based on a letter he received from a disappointed customer. He expanded this speech into a career as a speaker at motivational and employee-training events. In 2002, he put his Pickle speech to video, followed by The Leadership Pickles!
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How to Get It: Customer service is the biggest work-at-home field, with companies including Spiegel, Hilton, Best Western, HSN, 1-800-FLOWERS, and many others using at-home reps.
Mark Sanborn is an American author, professional speaker, and entrepreneur. [ 1][ 2] He is best known for his book The Fred Factor: How Passion In Your Work and Life Can Turn the Ordinary into the Extraordinary. The book, inspired by postman Fred Shea, sold over 2 million copies worldwide and became a New York Times, [ 3] Wall Street Journal ...
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978-1594488849. OCLC. 311778265. Drive: The Surprising Truth About What Motivates Us is a non-fiction book written by Daniel Pink. The book was published in 2009 by Riverhead Hardcover. It argues that human motivation is largely intrinsic and that the aspects of this motivation can be divided into autonomy, mastery, and purpose. [1]
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