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A performance indicator or key performance indicator ( KPI) is a type of performance measurement. [1] KPIs evaluate the success of an organization or of a particular activity (such as projects, programs, products and other initiatives) in which it engages. [2] KPIs provide a focus for strategic and operational improvement, create an analytical ...
Service level measures the performance of a system. Certain goals are defined and the service level gives the percentage to which those goals should be achieved. Fill rate is different from service level. Examples of service level: Percentage of calls answered in a call center. Percentage of customers waiting less than a given fixed time.
The Kano model is a theory for product development and customer satisfaction developed in the 1980s by Noriaki Kano, which classifies customer preferences into five categories.
The Capability Maturity Model Integration (CMMI) defines a process area as, "a cluster of related practices in an area that, when implemented collectively, satisfies a set of goals considered important for making improvement in that area." Both CMMI for Development v1.3 and CMMI for Acquisition v1.3 identify 22 process areas, whereas CMMI for ...
Capability management is an approach that uses the organization's customer value proposition to establish performance goals for capabilities based on value contribution. It helps drive out inefficiencies in capabilities that contribute low customer impact and focus efficiencies in areas with high financial leverage; while preserving or ...
Example. The following is a very simple example of using the GROW model to achieve a goal. This example deals with weight loss. If the client wants: "To bring my weight down to 120 pounds in three months and keep it down", that is their Goal. The more heartfelt and personal, the more meaningful the goal is to the person and the more likely they ...