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Call centers began in the Philippines as providers of email response and managing services then broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support.
Revenue. US$ 7.88 billion (2024) [2] Number of employees. 440,000+ [3] Website. concentrix .com. Concentrix is a global technology and services company. Concentrix was a subsidiary of SYNNEX Corporation (NYSE: SNX) since 2006 and went public as an independent company on December 1, 2020. [4] Concentrix is headquartered in Newark, California.
Total equity. $ 1.276 billion [1] (2015) Number of employees. 130,001 [1] (2015) Website. www .convergys .com. Convergys Corporation was a corporation based in Cincinnati, Ohio, that sold customer management and information management products, primarily to large corporations. Customer management products included agent assisted, self-service ...
Genpact is a professional services firm legally domiciled in Bermuda with its headquarters in New York City, New York. The company currently employs more than 125,000 people and provides services to clients in over 30 countries worldwide. Genpact is listed on the NYSE and generated revenues of US$4.48 billion in 2023. [3]
Number of employees. 355,300 (Q42022) [5] Website. www .cognizant .com. Cognizant Technology Solutions Corporation is an American multinational information technology services and consulting company. It is headquartered in Teaneck, New Jersey, U.S. Cognizant is part of the NASDAQ-100 and trades under CTSH.
Concentrix: 1983 290,000+ US$5.3 billion (2020) Conduent: 3 January 2017 31,000 (2021) US$4.140 billion (2021) 22 countries (2021) Contact Centre Cymru: 2005 Convergys Corporation: Datacom Group: 1965 6,973 (2022) NZ$1.45 billion (2,022) 23 DialAmerica: 1957 5,000: Firstsource: 2001 27000+ ₹50,780 million (US$640 million): 8 Focus Services
Since 2005, Optus has outsourced some customer service functions to Concentrix and 247.ai, with the outsourcer providing 800 staff operating offshore in India, supplementing Optus' 3,000-plus onshore call centre staff. Some functions have also been supplemented in the Philippines.
SM Megamall. / 14.5844472°N 121.0567722°E / 14.5844472; 121.0567722. SM Megamall (formerly as SM Megamall Ortigas and also known simply as the Megamall ), is the third largest shopping mall in the Philippines and the thirteenth largest in the world that is developed and operated by SM Prime Holdings. [2]